Capital One is one of America’s biggest banks, ranking in the Top 10 in terms of assets and deposits. As a leading consumer bank, it provides a mix of different banking products, including home loans, auto loans, saving accounts and, of course, credit cards.

You’ve probably seen the company’s famous credit card commercials on TV or on the Internet, the ones that always end with the tagline, “What’s In Your Wallet?” Well, if you happen to have a Capital One credit card in your wallet, here’s a brief tutorial on how to log in to your account.

Logging in from a web browser

Just follow this brief six-step process to log in from a web browser:

STEP 1: Open up your web browser to the following homepage for Capital One: www.CapitalOne.com

STEP 2: Select your account type from the dropdown menu on the upper left side of the web page. You will be given a choice of different options – such as auto loans or home loans.

STEP 3: Click on “Credit Cards.” Two new boxes will now appear on the screen, asking you to input your username and password.

STEP 4: Enter your username

STEP 5: Enter your password

STEP 6: Click the green “Sign In” button

After a brief pause, you’ll be directed to your main Capital One account page, where you will be able to view your balance, pay bills, and arrange for bank-to-bank transfers.

Getting help with your username

If you have forgotten your username, you will need to take the following steps:

STEP 1: Click on the link for “Forgot Username”

STEP 2: Enter your Account Number. This will be your Capital One Bank Account number or the 16-digit number on your Capital One credit card. Enter this as one seamless number, without any spaces or dashes.

STEP 3: Enter your Social Security Number

STEP 4: Click the green “Continue” button

Capital One will then send your username and instructions to the email that it has on file for you.

Getting help with your password

If you have forgotten your password, you will need to take the following steps:

STEP 1: Click on “Forgot password”

STEP 2: Enter your username

STEP 3: Enter your Social Security Number (SSN) or Taxpayer Identification Number (TIN)

STEP 4: Click the green “Continue” button

Capital One will then send instructions on how to reset your password to the email that it has on file for you.

Logging in from a mobile device

If you are logging in from a mobile device, you will follow the same steps. Just use the web browser you always use, and start the same sequences of steps, starting with STEP 1 above.

You can also download the Capital One app for iOS or Android devices.

Customer Service Help

For general questions about your Capital One account, or to receive help with accessing your account, you can use either of the following two phone numbers:

If you are inside the U.S., dial 1-844-348-9138
If you are outside the U.S., dial 1-804-934-2001